Support center

We will have access to information from the area hospitals so that your provider will be aware of when and where you are admitted within minutes. Depending on what you are admitted for your provider may choose to coordinate with the attending physician. We will also reach out after your return home to make sure your discharge went smoothly and make sure you are able to see your PCP quickly for a follow-up.

We do not have a hospital affiliation. You are free to use the hospital of your choice or work with your provider to select an appropriate hospital for you in the event you require hospital services.

You can continue seeing your existing specialists. We will have a “preferred provider” list that we will recommend if you need a new specialist. We will share information about cost and quality for your existing providers to ensure you and your provider have the information you need to make the most appropriate choice.

We will be keeping a percentage of office visit slots open for same-day/urgent needs, so you should be able to see your provider. In the event that you need care on a day they are not seeing patients or they are fully booked, you may see another primary care provider in the practice or visit one of our urgent care locations.

During the enrollment process, we will provide you with a form where you can list the providers you currently see. We will use this information to request your medical records directly. For a quicker response, you may also wish to contact your current provider and request your medical records are sent to our practice.

Currently we accept Anthem Blue Cross Blue Shield plans and Medicare Part A and B. We will be adding more insurance partners in the future.

The types of contracts that we are entering into with insurance providers are more complicated than traditional fee-for-service contracts and may take many months to finalize. We hope to offer more insurance options in 2023 but providing a timeline is difficult at this time. We will be reaching out to patients that have expressed interest in the order of inquiry as we add insurance plans to our network.

Please select ConvenientMD as your Primary Care Provider (PCP) on Anthem’s Find Care website or by calling the number on your Anthem ID card (800-331-1476).

Use this guide How to update your PCP with Anthem for step-by-step instructions through the online process. Or, this video can walk you through the process of assigning your PCP in Anthem's Sydney Health app: https://www.brainshark.com/anthem/Sydney_PCP

If you’re unable to find your ConvenientMD provider, please choose one of our medical directors listed below to ensure continued coverage and we will reassign you to the PCP of your choice.

New Hampshire Members: Bridget Marvinsmith

Maine Members: Karin Doehne

Please complete CMS's voluntary PCP alignment form.

Download: Health History Questionnaire