Primary Care
Billing & Payment Information
Urgent Care
ConvenientMD Lab
Primary Care
Frequently Asked Questions
Urgent Care Patient Billing FAQs
Do you accept insurance?
Yes. We accept most insurance plans. Because insurance networks vary, we recommend contacting your insurance company to confirm that ConvenientMD is in-network with your specific plan.
How much will I pay if I have insurance?
Your cost depends on your insurance plan. We will collect any applicable copay at the time of your visit. After your insurance company processes your claim, you may also owe an amount toward your deductible or coinsurance.
Because every insurance plan is different, your insurance company determines your final out-of-pocket cost.
How much does an urgent care visit cost if I don’t have insurance?
Insurance is not required to visit ConvenientMD. If you are paying for your visit without insurance, here’s what you can expect:
- Visits start at $175.
- Your total cost for eligible ConvenientMD urgent care services will not exceed $265, regardless of how many of these services you need during your visit.
- Services such as X-rays, sutures, EKGs, orthopedic supplies, and immunizations are included in the $265 maximum.
- Pre-packaged prescriptions and lab work sent to the ConvenientMD Lab or LabCorp are not included in the $265 maximum and may result in additional charges.
Are you considered urgent care or walk in? My copay changes depending on which service I use.
ConvenientMD is an urgent care facility. Your insurance company may classify urgent care and walk-in services differently when determining your copay or coverage.
If your copay depends on whether you visit an urgent care or walk-in clinic, we recommend contacting your insurance company to confirm how your plan covers ConvenientMD.
Do I have to leave a credit card on file?
We ask patients to keep a credit card on file so we can easily process any balance that remains after insurance processes your claim.
If there is a remaining balance after your insurance claim has been processed, ConvenientMD will send a balance notification via SMS or email with your balance due, before any auto collect is processed. You can choose a different payment method at that time.
If you prefer not to leave a credit card on file, you can instead make a $75 payment at the time of your visit toward any potential balance. Once your insurance company processes your claim, any amount you overpaid will be refunded.
What forms of payment do you accept?
ConvenientMD accepts the following forms of payment at the time of service.
New Hampshire & Maine: credit cards, debit cards, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
Massachusetts: cash, credit cards, debit cards, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
How can I pay my urgent care bill by check?
If you received a bill and would like to pay by check, please mail your payment to:
ConvenientMD
PO Box 986523
Boston, MA 02298-6523
Who can I contact if I have a question about my urgent care bill?
Please reach out directly to our billing team at 603-410-6700 or billing@convenientmd.com. The billing team is available from 8:00am-4:00pm, Monday through Friday.
Lab Patient Billing FAQs
Why did I receive a separate bill from the lab?
If your ConvenientMD provider ordered lab work that needed to be sent out to a laboratory for processing, you may receive a separate bill from the ConvenientMD Lab or LabCorp. This lab charge covers the processing of your lab test and is separate from your ConvenientMD urgent care or primary care visit.
I paid for my ConvenientMD visit. Why am I receiving another bill?
Your ConvenientMD visit fee covers the care and services provided at our clinic. Some lab tests, such as blood tests or cultures, are sent to a laboratory for processing. The laboratory bills separately for these services, which is why you may receive a separate bill after your ConvenientMD visit.
Your insurance coverage and financial responsibility for laboratory services depend on your specific insurance plan. If your insurance does not cover all or part of the laboratory charge, you may receive a bill for the remaining amount.
Who can I contact if I have a question about my Lab bill?
Our billing team can help with questions about your ConvenientMD Lab bill.
Phone: 603-697-8040
Email: ConvenientMDLab@Convenientmd.com
Hours: Monday–Friday, 8:00 a.m.–4:00 p.m.
If your bill is from LabCorp, please contact LabCorp directly using the contact information provided on your bill.
How do I pay for my Lab invoice by check?
Please send your payments for urgent care bills to this address
ConvenientMD Laboratories
Department 2000
PO Box 4110
Woburn, MA 01888-4110
Primary Care Patient Billing FAQs
Why did I receive a bill after my annual visit?
Receiving a bill does not necessarily mean your annual exam wasn’t covered.
Your annual visit may include both preventive care and medical care. While preventive care is often covered at 100%, your insurance may apply a copay, deductible, or coinsurance to the medical portion of your visit.
How can I pay my primary care bill by check?
If you received a bill and would like to pay by check, please mail your payment to:
ConvenientMD Primary Care
PO Box 41169
Belfast ME 04915-1263
Who can I contact if I have a question about my primary care bill?
Questions about your copay, deductible, coinsurance, or insurance coverage? Contact your insurance company. They can explain how your individual benefits were applied.
Questions about what ConvenientMD billed? Contact our billing team. We can review the services submitted to your insurance and help clarify your bill.
Phone: 603-956-9399
Email: primarycarebilling@convenientmd.com
Hours: Monday–Friday, 8:00 a.m.–4:00 p.m.
Where can I learn more about ConvenientMD’s financial policies?
For more information about our billing, payment, insurance, and financial policies, please review our Financial Policy.