Frequently Asked Questions | ConvenientMD Urgent Care

Frequently Asked Questions

About Urgent Care

What is urgent care and how does it work?

Urgent care centers are designed to treat those who need attention quickly. Our urgent care centers do not require appointments and are generally open longer hours than a primary care physicianʼs office. All ConvenientMD centers are open 7 days a week, from 8am to 8pm.

Why choose urgent care?
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What can urgent care centers treat?

Generally, they can treat everyday injuries and illnesses. ConvenientMD can treat everything from colds, flu, and ear infections to cuts, fractures, sprains and dislocations. We provide immunizations, sports physicals, EKGs and x-rays. We perform minor surgical procedures, such as stitches. We also administer IV fluids and labs.

To view our list of services, click here

What is the role of urgent care in today's healthcare system?

Urgent care fills a gap in the healthcare system created by two fundamental issues: increasing wait times to see primary care physicians, and the cost and wait times for emergency room visits. According to the 2006 National Hospital Ambulatory Careʼs Emergency Department survey, more than 85 million ER visits (or 71%) were unnecessary. The patient required “urgent care” but not “emergency care” and could have been treated at an urgent care center. Urgent Care enhances three critical areas: time, cost and quality.
Read more about urgent care here.

How does urgent care compare to emergency rooms with regards to cost?

A visit to ConvenientMD costs approximately 75% – 90% less than a visit to an ER. Had those 85 million patients who made unnecessary ER visits opted to visit urgent care clinics, the patients, insurers and system could have saved more than $30-$40 billion!

Learn more about the value of urgent care by clicking here

How do urgent care wait times compare to that of emergency rooms and primary care physicians?

According to the 2009 Merritt Hawkins study, the average wait time to make an appointment with a primary care physician is more than 20 days. Patients with everyday medical issues are faced with two options: wait for that appointment, or make an unnecessary, costly visit to the ER. But the latter choice is not necessarily fast. The average emergency room visit lasts approximately 212 minutes. The average ConvenientMD visit lasts less than one hour, and is a fraction of the cost of the ER.

Learn more about the urgent care difference.

About ConvenientMD

Who does ConvenientMD Treat?

Anyone. Urgent care is a solution for individuals of all ages. Kids with a cough, teenagers needing sports physicals, adults with a broken bone.
See our full range of services here.

With a lead provider always on site and a full team of friendly medical professionals, we’re here to cure what ails you. Good health is right around the corner.

Why Convenient MD?
Read more here.

What about insurance?

Most insurance plans are accepted, but it is not required.

Find more information on billing and payments here.

What about follow-up care? - What will you find at a ConvenientMD center?

ConvenientMD follows up with every patient within three days of his/her visit. We also follow up with your primary care physician to ensure that you get the care you need on an ongoing basis.

Why Convenient MD?
Read more here.

Do I need to call in advance to set up a time to be seen?

Not at all. Just walk in to any of our urgent care centers and be seen by our friendly, caring staff. As the name suggests, we’re here to serve you at your convenience.

Average appointment times last under an hour from the moment you walk in.

Find the location nearest you.

Does this conflict with care I receive from my PCP?

No, not at all. In fact, we think of ourselves as a great complement to the services your primary care physician provides you. Let’s face it, primary care practices are incredibly busy, and you need to schedule your appointments well in advance. By visiting us at Convenient MD, you not only get the care you need when you need it, we’ll also follow up with both you and your primary care physician to make sure we’re all on the same page.

Read more about our list of services here.

How are you staffed?

When you walk through our doors, our top-tiered medical team of providers, nurses, X-ray technologists, and other friendly medical professionals, are ready to provide you with what you need to get you on the fast track to recovery. Our team is dedicated to providing you with the best healthcare services possible.

Learn more about our facilities here.

What is ConvenientPay?

With our new ConvenientPay program, you have the ability to file your credit or debit card with our payments and billing department – which will make your visits with us even more efficient.

Following your appointment, we’ll send you a message notifying you of the balance due on your account after we’ve collected from your healthcare insurance provider (if that’s applicable to you). From there, we can simply process the payment on the card that we already have on file. It makes things easy for you. You’ll never overpay for a visit, and you’ll never incur any late-payment interest fees.

Find more information on billing and payments here.

What will you find at a ConvenientMD center?

ConvenientMD prides itself on providing care in a warm, friendly environment. Our centers offer multiple, private treatment rooms and a state-of-the-art, fully-equipped facility. ConvenientMD offers full-service capabilities including X-rays, on-site lab, procedure room, EKGs, and IVs.

Find more here.