Frequently Asked Questions

  • Insurance & Payment
    Insurance & Payment
  • Urgent Care
    Urgent Care
  • Providers
    Providers
  • Services
    Services
  • Clinic Locations
    Clinic Locations
  • Insurance & Payment
    Insurance & Payment

Insurance & Payment

+Do you accept insurance?

Yes! We accept most insurances. Please feel free to call your local clinic before your visit to find out if your insurance is accepted, or click here to contact us.

+How much do your services cost?

If you have insurance, your visit cost is likely an office visit copay ranging anywhere from $20-$80. We do suggest you contact your insurance company directly before your visit to be sure of what is covered. If you do not have insurance, a standard visit cost is $150 not including any ancillary services like x-ray, lab work, procedures, EKGs, and IV Fluids. If you require any or all of the listed ancillary services, the most you would pay is approximately $250. Please feel free to call your local clinic before your visit if you have specific questions about the cost of our services, or contact us.

+Are you considered urgent care or walk in? My copay changes depending on which service I use.

We are considered an urgent care facility. Traditionally, walk-in clinics are tied to larger hospital organizations. However, this can vary depending on the insurance company so we do recommend that you call your insurance company directly for the best answer.

+I am not comfortable leaving a credit card on file, is there another way to pay my bill?

We are independently owned and operated and therefore it is our policy to ask for a Credit, Debit, HSA or FSA card that will be used as a guarantee of payment for any services that are determined to be the patient’s responsibility after the insurance company has issued payment.  We do recognize that this may not be something everyone is comfortable with so if you choose not to provide a card at the time of your visit we do have one other option of providing a $75 down payment toward your services. If any of the $75 is not used a full reimbursement of the difference will be sent to you by check. If there are any additional charges after the $75 is exhausted, you will be sent a statement in the mail.

  • Urgent Care
    Urgent Care

Urgent Care

+What is urgent care and how does it work?

Urgent care centers are walk-in medical facilities designed to treat anyone seeking medical care for emergent and episodic illnesses and injuries that are not life or limb threatening. Urgent care centers are a good choice if you are seeking medical care, but are not able to get an appointment to see your primary care physician in a timely manner. Urgent care centers are often also open for extended hours and on weekends when most primary care offices are closed. To learn more about ConvenientMD Urgent Care see: Why ConvenientMD

+Is going to urgent care less expensive than going to the emergency room?

Urgent care clinics tend to be much less expensive than emergency rooms, however, the exact cost savings will vary depending on what urgent care center you go to. On average, a visit to ConvenientMD costs between 75-90% less than a visit to the emergency room.

+What hospital are you affiliated with?

ConvenientMD is a privately owned and independently operated urgent care provider in New England The company is headquartered in Portsmouth, NH, but operates many clinic locations throughout New Hampshire, Maine, and Massachusetts. We do not have any official affiliation with any larger hospital organizations, however, we do collaborate closely with the local medical community.

+In what ways do you collaborate with the local medical community?

We focus on caring for patients who are seeking high-quality care for illnesses and injuries that are non-life or limb threatening. We work closely with the local medical community to make sure that any patients who require treatment outside of our scope of care can be referred to a specialist or long term care provider when needed.

+Are you also a primary care practice?

We do not take on patients for primary care, as a full-service urgent care center we treat episodic care for non-life threatening and non-limb threatening illnesses and injuries. If a patient comes in for urgent care and is not yet set-up with a primary care provider, we can assist the patient in finding or refer the patient to a local primary care provider.

+Is your patient record system linked to other local hospitals and healthcare facilities?

Similar to other health facilities, we do not all operate on the same EMR (electronic medical record). We do however send the patient’s record to their primary care provider upon request.

+Do you provide follow-up care?

A ConvenientMD team member may follow up with you within three days of your visit or as needed. We will also follow up with your primary care physician, upon your request and/or with your permission, to ensure that you get the care you need on an ongoing basis.

+Do I need to call in advance or make an appointment to be seen?

We are a walk-in center, you can just walk into any of our urgent care centers to be seen at anytime between 8am and 8pm. Or, save time, check-in online. Simply choose your location, select your arrival time, and hang out where you want. It’s that easy! To find the location nearest you, visit: Our Locations page.

  • Providers
    Providers

Providers

+What are the credentials of your staff?

We staff each of our clinics with a top-tiered medical team of physicians, physician assistants, nurse practitioners, registered nurses, radiology (x-ray) technologists, and other friendly medical professionals.  To learn more about our clinical leadership team click here.

+Are all of your doctors Board-Certified Emergency Room physicians?

Some of our doctors are Board Certified Emergency Room physicians and some are Board Certified Family Medicine Physicians. To learn more about our clinical leadership team click here.

+Are your physicians in PECOS?

Yes, our physicians are in PECOS (the Provider Enrollment, Chain, and Ownership System). PECOS is an online Medicare enrollment platform where providers and suppliers can submit, review, and update enrolment applications and information. For more information about PECOS you can visit www.cms.gov

+How many patients do your providers see?

Since we are a walk-in urgent care center, our providers do not take on a set number of patients the way traditional primary care providers do. We staff each of our clinics thoughtfully and strategically with doctors, physician assistants (PAs), and nurse practitioners (NPs) depending on the clinic’s patient volume.

  • Services
    Services

Services

+I need lab work done for me for my primary care, is this something you can help with?

We have a lab on site and perform lab work and blood draws in-house for patients who visit us for urgent care or employer services. Unfortunately, we are not able to complete outside lab requests at this time. You can learn more about our lab services here.

+Do you test for STD/STIs?

Yes, we can check for STD/STIs if you are experiencing active symptoms. You can learn more about STD/STI Testing at ConvenientMD by clicking here.

+Is the flu shot really free?

Yes, we offer flu shots at no cost to patients! If you have insurance, we ask that you provide that information’s so we can attempt to bill them for the administration fee, but if they do not issue payment or you do not have insurance we will cover the full cost. You can learn more about our free flu shots here.

+Do you provide physicals & medical cards for CDL drivers?

Yes, we provide DOT physicals and medical cards for CDL drivers. The cost is $70 and you can just walk in to any of our clinics without ever having to make an appointment. You can learn more about DOT Physicals at ConvenientMD here.

+How do your on-site prescription services work?

We offer a $15 flat rate for all prescriptions at our clinics in Maine and New Hampshire (unfortunately, we are not able to offer on-site prescriptions at our Massachusetts clinics at this time). If you are seen at our clinic and the provider writes you a prescription, you are able to have that filled at our clinic if we have it available! We do not fill prescriptions written by outside providers. You can learn more about on-site prescriptions at ConvenientMD here.

  • Clinic Locations
    Clinic Locations

Clinic Locations

+Where are you located?

We have many clinic locations throughout New England; including clinics in New Hampshire, Maine, and Massachusetts. To see a list of all of our locations or to find the location nearest you click here.

+Are you open on holidays?

Our urgent care centers are open 7 days a week from 8:00am to 8:00pm. We are open every day of the year except for Thanksgiving Day and Christmas Day.

+What are your facilities equipped with?

At ConvenientMD, we strive to provide expert level care in a warm, friendly environment. Each of our clinics is equipped with multiple private treatment and procedure rooms, x-ray capabilities, on-site lab tests and screenings, EKGs, and IV fluids. We also offer on-site prescriptions at all of our New Hampshire and Maine clinics.  To learn more about our capabilities and what we treat click here.

+Do you provide x-rays at your facility?

Yes! We have state of the art x-ray facilities at every one of our clinics and always have a certified x-ray technical on-site! We use our on-site x-ray lab to help diagnose injuries for patients who come in for urgent care and also complete outside x-ray orders. On average, our patients will save approximately 82% if they have their x-ray done at one of our centers instead of a hospital imaging center. Learn more about our x-ray services.