Frequently Asked
Questions

Patient Services
Do you offer COVID vaccines?
Yes, all ConvenientMD locations are now offering the updated 2023-2024 Moderna Covid vaccine to patients 12 and older.  This shot protects against the Covid variants that are spreading now, so it offers additional protection even if you have received a different Covid booster in the past. We recommended getting both the flu and Covid shots this fall for the season's best protection!
What services do you offer?
At our urgent care clinics, we offer a wide range of services. We treat any injury or illness that is not life or limb-threatening – from the common cold to stitches and x-rays. We offer diagnostic lab testing and We also provide some preventative care, such as immunizations, STI/STD testing, and youth sports physicals. Visit our Urgent Care page for more details. We are also pleased to offer comprehensive primary care services for all ages. Visit our Primary Care page to learn more.
What is urgent care and how does it work?
Urgent care centers are walk-in medical facilities designed to treat anyone seeking medical care for emergent and episodic illnesses and injuries that are not life or limb-threatening. Urgent care centers are a good choice if you are seeking medical care, but are not able to get an appointment to see your primary care physician in a timely manner. Urgent care centers are often also open for extended hours and on weekends when most primary care offices are closed.
Do you provide physicals & medical cards for CDL drivers?
ConvenientMD Urgent Care clinics offer affordable options for youth sports and camp physicals for $25-$50, depending on your location. You can learn more about youth physicals here. This hyperlink will need to be updated. School, sports, and camp physicals do not replace annual physicals with a primary care physician. All patients should see their primary care physicians on an annual basis to help manage their long-term care. We are also pleased to offer comprehensive primary care services for all ages. Visit our Primary Care page to learn more.
Can I get a physical at ConvenientMD?
ConvenientMD Urgent Care clinics offer affordable options for youth sports and camp physicals for $25-$50, depending on your location. You can learn more about youth physicals here. This hyperlink will need to be updated. School, sports, and camp physicals do not replace annual physicals with a primary care physician. All patients should see their primary care physicians on an annual basis to help manage their long-term care. We are also pleased to offer comprehensive primary care services for all ages. Visit our Primary Care page to learn more.
Do you offer primary care services?
ConvenientMD is excited to be able to now offer primary care at designated locations. More information on ConvenientMD Primary Care can be found here.
Do you provide follow-up care?
A ConvenientMD team member may follow up with you as needed. We will also follow up with your primary care physician, upon your request and/or with your permission, to ensure that you get the care you need on an ongoing basis.
What are your facilities equipped with?
At ConvenientMD, we strive to provide expert level care in a warm, friendly environment. Each of our clinics is equipped with multiple private treatment and procedure rooms, x-ray capabilities, on-site lab tests and screenings, EKGs, and IV fluids. We also offer on-site prescriptions at all of our New Hampshire and Maine clinics.
Do you offer on-site prescriptions?
We offer a $15 flat rate for all prescriptions at our clinics in Maine and New Hampshire. Unfortunately, we are not able to offer on-site prescriptions at our Massachusetts clinics at this time. If you are seen at our clinic and the provider writes you a prescription, you are able to have that filled at our clinic if we have it available! We do not fill prescriptions written by outside providers.
Do you provide X-rays?
Yes! We have state of the art x-ray facilities at every one of our clinics and always have a certified x-ray technical on-site! We use our on-site x-ray lab to help diagnose injuries for patients who come in for urgent care and also complete outside x-ray orders. On average, our patients will save approximately 82% if they have their x-ray done at one of our centers instead of a hospital imaging center.
Testing & Labs
I need lab work done for my primary care, is this something you can help with?
Yes! ConvenientMD is excited to now accept lab orders by partnering with LabCorp. You can just walk in with your lab order form, without needing to make an appointment. You can learn more about lab services here.
My PCR test for Covid was POSITIVE. What should I do next?
You have tested positive for the virus that causes COVID-19, take the following steps to protect others regardless of your vaccination status:
  • People who are infected but asymptomatic (never develop symptoms): Isolation can end at least 5 days after the first positive test (with day 0 being the date their specimen was collected for the positive test), if these people can continue to wear a properly well-fitted mask around others for 5 more days after the 5-day isolation period. However, if symptoms develop after a positive test, their 5-day isolation period should start over (day 0 changes to the first day of symptoms).
  • Isolation can be discontinued at least 5 days after symptom onset (day 1 through day 5 after symptom onset, with day 0 being the first day of symptoms), and after resolution of fever for at least 24 hours (without the use of fever-reducing medications) and with improvement of other symptoms. Wear a well-fitting mask around others at home and in public for 5 additional days after the end of your 5-day isolation period. Follow CDC’s recommendations for isolation.
  • Take additional precautions on days 6-10, such as avoiding travel and situations where you will come in contact with individuals at high risk for severe disease. If you are unable to wear a mask when around others, you should continue to isolate for 10 days.
  • Contact your healthcare provider as soon as possible if you are more likely to get very sick because of being an older adult, have underlying medical conditions, or if your symptoms get worse.
Return for care, reach out to your primary care provider or go to the ER if you develop new or worsening symptoms such as chest pain, shortness of breath or weakness.
My PCR test for Covid was NEGATIVE. What should I do next?
The following applies regardless of your COVID-19 vaccination status: You don’t have symptoms:
  • If you were tested more than 5 days after being in close contact with someone with COVID-19 you are likely not infected and do not need to quarantine. Continue to wear a well-fitting mask when around others at home and in public until 10 days after your last close contact.
  • If you were tested less than 5 days since your close contact, you should get tested again after 5 days as it is possible to receive a false negative result due to it being too early to detect the virus. In the meantime, you should isolate until day 5.
  • Monitor for symptoms for 10 days after exposure. If you become sick, stay home and get tested. Contact your doctor with any concerning symptoms.
You do have symptoms:
  • You should isolate away from others until you are fever free for 24 hours without the use of fever reducing medications and your symptoms are improving.
  • Repeat testing if symptoms worsen or are not improving within 5 days. If you were tested less than 5 days since your close contact, you should get tested again after 5 days as it is possible to receive a false negative result due to it being too early to detect the virus. In the meantime, you should isolate until day 5.
  • Contact your healthcare provider about your symptoms, especially if they worsen, and about follow-up testing.
If you need additional care or have concerns ConvenientMD Virtual Urgent Care: 1-833-263-0131 (available for patients in ME, NH, and MA).
Do you test for STD/STIs?
Yes, ConvenientMD offers a fully discrete, convenient, and affordable option for STD/STI. We provide a quick turnaround with your results.
Insurance & Billing
Do you accept insurance?
Yes, we accept most insurances. Please contact your local clinic to find out if your insurance is accepted. All clinic locations and contact information can be found here.   Good news! As of March 2023, we now accept Massachusetts WellSense Health Plan (formerly BMC HealthNet Plan).
What are the rates for people who don’t have insurance?
Insurance is not required to be seen at ConvenientMD. The standard visit cost is $150 for patients paying out of pocket. If you require any ancillary services, such as lab work, x-ray, or procedures, the cost may increase. The cost of your visit will not exceed $250, regardless of how many ancillary services are required.
How much do your services cost?
If you have insurance, your visit cost is likely an office visit copay at your insurances standard rate. We do suggest you contact your insurance company directly before your visit to be sure of what is covered. If you do not have insurance, a standard visit cost is $150 not including any ancillary services like x-ray, lab work, procedures, EKGs, and IV fluids. If you require any or all of the listed ancillary services, the most you would pay is approximately $250. Please feel free to call your local clinic before your visit if you have specific questions about the cost of our services, or contact us.
I have questions about a bill I received, who can I contact?
Please reach out directly to our billing team at 603-410-6700 or billing@convenientmd.com. The billing team is available from 8:00am-4:00pm, Monday through Friday.
Are you considered urgent care or walk in? My copay changes depending on which service I use.
We are considered an urgent care facility. Traditionally, walk-in clinics are tied to larger hospital organizations. However, this can vary depending on the insurance company so we do recommend that you call your insurance company directly for the best answer.
Are all of your staff in network or do you contract out of network providers?
All of our staff are in network, we do not contract out of network providers.
I am not comfortable leaving a credit card on file, is there another way to pay my bill?
We are independently owned and operated and therefore it is our policy to ask for a Credit, Debit, HSA or FSA card that will be used as a guarantee of payment for any services that are determined to be the patient’s responsibility after the insurance company has issued payment. We do recognize that this may not be something everyone is comfortable with. We do have the option of providing a $75 down payment toward your services. If any of the $75 is not used, a full reimbursement of the difference will be sent to you by check. If there are any additional charges after the $75 is exhausted, you will be sent a statement in the mail.
Medical Staff
How many patients do your providers see?
Since we are a walk-in urgent care center, our providers do not take on a set number of patients the way traditional primary care providers do. We staff each of our clinics thoughtfully and strategically with doctors, physician assistants (PAs), and nurse practitioners (NPs) depending on the clinic’s patient volume.
Are you affiliated with a local hospital?
We are not affiliated with any hospitals; however, we collaborate and build relationships with the local medical community. That way we can refer our patients in situations that may require a specialist, lolong-termare, or if the treatment required is outside of our scope of care.
Are your physicians in PECOS?
Yes, our physicians are in PECOS (the Provider Enrollment, Chain, and Ownership System). PECOS is an online Medicare enrollment platform where providers and suppliers can submit, review, and update enrolment applications and information. For more information about PECOS you can visit www.cms.gov
Are all of your doctors Board-Certified Emergency Room physicians?
Some of our doctors are Board Certified Emergency Room physicians and some are Board Certified Family Medicine Physicians.
What are the credentials of your staff?
We staff our clinics with a top-tiered medical team of MDs, PAs, RNs, X-ray technologists, and other friendly medical professionals. Our average physician has at least 10-20 years of experience and typically comes from an ER background.