Support center

If you have no refills remaining on an existing prescription, please use the Patient Portal to request a renewal. You may also call the office and press option 4. Be sure to have the medication name, dosage, and pharmacy information ready when you place your request. Most prescription renewals will be filled within 48 hours. Requests received on Friday afternoon will may not be filled until Monday.

We will have access to information from the area hospitals so that your provider will be aware of when and where you are admitted within minutes. Depending on what you are admitted for your provider may choose to coordinate with the attending physician. We will also reach out after your return home to make sure your discharge went smoothly and make sure you are able to see your PCP quickly for a follow-up.

We do not have a hospital affiliation. You are free to use the hospital of your choice or work with your provider to select an appropriate hospital for you in the event you require hospital services.

You can continue seeing your existing specialists. We will have a “preferred provider” list that we will recommend if you need a new specialist. We will share information about cost and quality for your existing providers to ensure you and your provider have the information you need to make the most appropriate choice.

We will be keeping a percentage of office visit slots open for same-day/urgent needs, so you should be able to see your provider. In the event that you need care on a day they are not seeing patients or they are fully booked, you may see another primary care provider in the practice or visit one of our urgent care locations.

During the enrollment process, we will provide you with a form where you can list the providers you currently see. We will use this information to request your medical records directly. For a quicker response, you may also wish to contact your current provider and request your medical records are sent to our practice.

Currently we accept Anthem Blue Cross Blue Shield plans, Aetna, United Healthcare, Martins Point, Cigna and Medicare Part A and B. We will be adding more insurance partners in the future.

The types of contracts that we are entering into with insurance providers are more complicated than traditional fee-for-service contracts and may take many months to finalize. We hope to offer more insurance options in 2023 but providing a timeline is difficult at this time. We will be reaching out to patients that have expressed interest in the order of inquiry as we add insurance plans to our network.

Please select ConvenientMD as your Primary Care Provider (PCP) on Anthem’s Find Care website or by calling the number on your Anthem ID card (800-331-1476).

Use this guide How to update your PCP with Anthem for step-by-step instructions through the online process. Or, this video can walk you through the process of assigning your PCP in Anthem's Sydney Health app: https://www.brainshark.com/anthem/Sydney_PCP

If you’re unable to find your ConvenientMD provider, please choose one of our medical directors listed below to ensure continued coverage and we will reassign you to the PCP of your choice.

New Hampshire Members: Bridget Marvinsmith

Maine Members: Karin Doehne

Please complete CMS's voluntary PCP alignment form.

• Go to our Patient Portal. You can get this link from a previous email sent by our practice, from our website, or from a staff member.
• Click “Create an Account"
• Follow and prompt to enter your date of birth, phone number, and email address.
• We will send you a temporary passcode by email, call, or text. Enter the temporary passcode and click “Continue” to confirm your identity.
• Create your new password. Your password should be 8-20 characters and include at least one uppercase and one lowercase letter, and at least one number or symbol.

Download a step-by-step guide 

Yes, you will need an email address to create a Primary Care Patient Portal account.

You can also provide caregivers access to your patient portal account! You can invite them from your patient portal. Just log in, click your name in the top right corner, and from there, “My Profile.” A series of tabs will populate at the top; click “Family Access” to begin. If needed, you can also call us, and we can send your designated point of contact an invitation.

No, patients aged 12–17 are given their own accounts due to Maine and New Hampshire privacy laws.

No, they must use their own email address.

Your child must use their own account to contact their provider. They can grant you access by:

1. Clicking Account > Invite New Trusted Representatives.
2. Filling in your details
3. Selecting the Trusted Representatives level of access. This could include full access, view only access, or access set according to individual categories (i.e. messages, test results, appointments, etc.)

With a Primary Care Patient Portal account, you can:

• Message us anytime, anywhere
• View test results on your time
• Schedule your next appointment
• Prepare for your next appointment by filling in your registration information
• Conveniently manage your health information
• Easily pay your bill

Test results are shared as soon as they are available. You may see the results before your provider has reviewed them. Reach out to your provider with questions or concerns.

You can not schedule or cancel appointments through the Patient Portal at this time.

If you have any questions or concerns regarding your Primary Care Patient Portal, please go to the portal login page and follow the link to submit a portal support ticket.

Yes! To download the app, search for athenaPatient™ in the Apple App Store or Google Play Store.

   

Download: Authorization to Release Information to Family Members

Download: Health History Questionnaire